Due to the high volume of orders we receive daily, please allow up to 4-5 business days for processing. Standard lead times for backordered items is between 14-21 business days from time of processing, however that period could be longer. If you need your order expedited, we ask that you place your shipping requirements in the comment section of your order, or via email. We will do our best to to meet all shipping requests, and orders are processed and shipped in the order they are received. Please feel free to contact us with questions or concerns regarding the status of your order.
**All ADDRESSES CONTAINING AN APARTMENT OR SUITE REQUIRE AN ADULT SIGNATURE UPON DELIVERY UNLESS OTHERWISE REQUESTED**
If you have a deadline to meet, Express shipping is highly recommended.
Express orders are our top priority and will be processed within 1-2 business days. **ALL EXPRESS SHIPMENTS REQUIRE AN ADULT SIGNATURE UPON DELIVERY UNLESS OTHERWISE REQUESTED**
Due to the increased volume of orders during the holidays, your order may require an additional 4-5 business days to process. We thank you for your patience during these busy seasons.
Unless otherwise indicated, your order is not insured. If you want your order insured, please indicate at the time of checkout. We will determine the cost of shipping and insurance, process and ship the order. If you want to be notified of the cost before your order is shipped, please indicate at the time of checkout and we will make 3 attempts to contact you.
**For Questions regarding, sizing, shipping, processing, or other general concerns, please visit our FAQ page under the "More" tab**
Please be advised that FedEx & UPS & USPS shipments are not insured and once the order is shipped and accepted by FedEx & UPS & USPS Ronin Tactics carries no further responsibility for the order.
Ronin Tactics is not responsible for lost, stolen, or damaged goods. If an order has excessive shipping costs we will make 3 attempts to contact you to advise you of the costs. Our main carriers are FedEx for United States shipments and USPS for APO shipments.
*APO SHIPMENTS* Ronin Tactics DOES ACCEPT orders to ship APO address. Ronin Tactics is not responsible once items have shipped. For APO addresses, please select a random state when filling in the address, then enter the correct full address in the notes section of your order.
RETURN AND EXCHANGE POLICY
Thank you for shopping with Ronin Tactics Inc. We appreciate your business. If you are not entirely satisfied with your purchase, we’re here to help. Please email us with any questions or concerns.
Please allow 5-7 Business to process all returns. We will email you once we process the returns.
**Please send all returns and exchanges to the following address:**
Ronin Tactics, Inc.
13395 Voyager Parkway, Suite 130
Colorado Springs, CO 80921
We offer 30 calendar days to exchange an item from the date of receipt. You will be responsible for shipping fees, for which you will be invoiced. To be eligible for an exchange, your item must be unused and in the same condition you received it. Your item must be in the original packaging. The item needs to have the receipt or proof of purchase. Please include the order number, and return to the following address on the left.
RETURNS AND REFUNDS
We offer 30 calendar days to return an item for a refund from the date of receipt. There is a 15% restocking fee for returned items. Items returned in used, damaged or compromised condition will not be refunded. Customers are responsible for return shipment costs. Once we receive your order, we will inspect the items and notify you of the status of your product or refund. Once your return is approved, we will initiate a refund to your credit card and you will receive an email stating your refund has been processed. Please send all items for return to the address on the left.